Returns and Cancellations


Cancellations

You may be able to cancel your order within one hour of placing it. If you need to make any changes to your order, whether that be to the shipping address or the products, the best way is to cancel and place it again.

To cancel your order:

Click the profile icon in the store's menu or go here.

  1. Sign in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click "Cancel" for the order that you want to submit the cancellation for.
  3. Optionally, write a cancellation reason for the store.
  4. Submit your cancellation. It will be processed and refunded immediately. Please allow a few days for the refund the appear.

Returns

We want to make sure you love the new kit you get from Minimal Gear! 

If you purchased Minimal Gear products from one of our non-US dealers, please contact the sellers directly, as they receive support from us.

We'll take back new, unused gear within 30 days of delivery. We retain the right to make the final determination of what constitutes as “new, unused” gear. Some items are not returnable, such as:

        • Scratched / dented gear
        • Clearance items
        • Gift cards
        • Personal care and Hygiene items

If you believe you have received a defective or broken item, please contact us at support@minimalgear.com.

You are responsible for shipping costs to return a non-warranty item. We will provide a label and the cost will be deducted from your refund. Refund is for purchased items only, shipping has been paid to the carrier and we can't refund that.

Pack your returns carefully! It is also your responsibility to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

To request a return:

Click the profile icon in the store's menu or go here.

  1. Sign in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click "Request return" for the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. Requests are only processed on Monday-Friday.

After the product is returned, you receive a refund. We process refunds for the item(s) once we have received your return back at our warehouse. In general, returns take approximately 1-4 business days to process.

 

Questions? Please email contact@minimalgear.com.